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This high-level panel discussion brings together global design executives and Design Executive Council members with extensive experience leading design organizations across some of the world’s largest software, financial, and healthcare companies.

Moderated by Gordon Ching, Founder & CEO of the Design Executive Council, the session explores the transformative role of AI in redefining customer connection and design leadership.The esteemed panel features Arin Bhowmick, Chief Design Officer at SAP; Dan Makoski, former Chief Design Officer at UnitedHealth Group; Greg Petroff, former Chief Design Officer at Cisco Security; and Victoria Spaulding-Burford, VP of Product Design at Salesforce.

Key topics include the rise of autonomous AI, its integration into business processes, the concept of agentic design, ethical challenges, and the evolving skill sets required of today’s designers. The discussion highlights the value of human-centered design, the importance of responsible AI implementation, and how AI can drive both business efficiency and stronger customer relationships.